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frequently asked questions

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How long is shipping?

Local shipping takes 2 to 3 working days and costs $3.50.

Do you have a popup or physical store?

We do not operate a physical store -however, we host pop-ups at different locations from time to time. For the latest updates on our upcoming pop-ups, please follow us on Instagram @thepatchthings.

Can i get only patches?

Yes, you can. Please navigate to Menu > Catalogue to view the catalogue along with the corresponding patch codes. Once you have made your selection, proceed to Menu > Store > ‘Patches Only’ and enter the relevant patch codes. Complete the checkout process, and we will prepare your order accordingly.

Check out page does not reflect the actual amount

For orders that do not follow the standard ratio of our series (e.g., Build-Your-Own or any add-ons on our other products), we will provide the final amount once your selections are confirmed. You may proceed with payment based on the amount reflected at checkout. Thereafter, we will contact you to advise on the final balance payable.

What should i expect after checking out?

Order Update

After you check out and make payment, we’ll send you a photo update of your order (via Whatsapp) within 5 to 8 working days. This lets you see the progress and ensure everything looks right before we move forward.

Adjustments

You may still make changes or adjustments along the way. We want to ensure your order is exactly how you envisioned it.

Final Confirmation

We will only heat press your items once you confirm the final design. This way, you can be assured that nothing is finalized until you’re completely satisfied.

What contact information is necessary for a smoother experience?

We require both your phone number for photo updates and your email address for sending tracking information

What events do you cater to?

We bring our live labs to a wide range of events, including weddings, birthdays, and corporate functions. A minimum order of 30 products is required for event bookings. For a detailed breakdown, send in your enquiry above.

What type of patches do you use?

Our patch collection features two types: adhesive-backed patches designed for use on fabric, and heat-activated patches for a more permanent application. For enhanced durability, we highly recommend securing the patches with a few additional stitches.